If James or John call out to your machine and advise it is uneconomical to repair we charge a £25 call out charge, however, if you come back to Village Domestics Supplies Limited for your new appliance – where we have a price match promise you will get £10 of your call out charge taken off the cost of any replacement machine. If the machine is repairable we charge a £45.00 labour charge plus any parts that are needed to fix the problem – you will not be charged the £25 call out charge as well – this is only ever charged if there is no work carried out.